Terms of Use

24/7 availability. United Cab South Bend operates 24 hours a day, 7 days a week, 365 days a year. However, ride availability is subject to driver availability and may be limited during periods of extreme weather, road closures, major events, or other circumstances beyond our control.

Service area. We serve South Bend, Mishawaka, Notre Dame, Granger, Elkhart, Goshen, Niles, and surrounding Michiana communities, as well as long-distance trips to Chicago O'Hare, Chicago Midway, and other regional airports. We reserve the right to decline any trip that falls outside our standard service area.

Vehicle availability. We will make every reasonable effort to fulfill confirmed bookings. In the rare event a vehicle is unavailable due to mechanical failure or emergency, we will notify you as early as possible and assist in arranging alternative transportation where possible.

How to book. Rides may be booked by phone at 574-233-9599 or through our online reservation form at unitedcabsouthbend.com/make-a-reservation. A booking is confirmed when you receive verbal or written confirmation from United Cab.

Accurate information. You are responsible for providing accurate pickup and drop-off addresses, contact phone numbers, and travel details. United Cab is not responsible for delays or failed pickups resulting from incorrect information provided by the customer.

Advance booking recommended. For airport trips, game day rides, holiday travel, and early morning or late night pickups we strongly recommend booking at least 24 hours in advance. Same-day bookings are accepted subject to availability.

Flight monitoring. For airport pickups we will make reasonable efforts to monitor flight arrival times when a flight number is provided. We are not responsible for delays caused by airline schedule changes, terminal changes, or baggage claim delays beyond our reasonable knowledge.

Cancellations. We ask that you cancel as early as possible if your plans change. Cancellations made with reasonable advance notice — at least 2 hours for local rides and at least 4 hours for airport and long-distance trips — are accepted without charge.

Late cancellations. Cancellations made after a driver has been dispatched or is en route may result in a cancellation fee at our discretion.

No-shows. If a driver arrives at the agreed pickup location at the agreed time and the customer is not present and cannot be reached by phone, a no-show fee equal to the minimum local fare may be charged.

Driver wait time. Drivers will wait a reasonable amount of time at the pickup location — typically up to 10 minutes for local rides. Extended wait time beyond the agreed pickup time is billed at the standard wait rate of $35 per hour.

Published rates. Our standard rates are published at unitedcabsouthbend.com/taxi-rates. These include a $3 flag drop charge, $3 per mile, and a $15 minimum local fare. Special rates apply for Notre Dame students, airport trips, and group travel.

Long-distance quotes. Trips beyond our standard local service area — including Chicago O'Hare, Chicago Midway, Indianapolis, and Fort Wayne airports — are priced as flat-rate trips. Quotes are provided before the trip begins. You accept the quoted rate by confirming the booking.

No surge pricing. United Cab does not apply surge pricing at any time — including Notre Dame game days, holidays, bad weather, or peak travel periods. The published rate applies at all times.

Payment methods. We accept cash, Visa, Mastercard, American Express, Discover, debit card, chip, and contactless payment. Payment is due at the end of the ride unless otherwise agreed in advance.

Additional charges. Additional charges may apply for excessive cleaning required after a ride, damage to the vehicle, or wait time beyond the agreed pickup window.

Respect for drivers and vehicles. Passengers are expected to treat drivers with respect and to take reasonable care of the vehicle. United Cab reserves the right to refuse service to any passenger who is abusive, intoxicated beyond a safe level, or whose conduct poses a risk to the driver or vehicle.

Seatbelts. All passengers are required to wear seatbelts at all times while the vehicle is in motion in accordance with Indiana state law.

Children and car seats. Children under 12 ride free with a paying adult. Parents and guardians are responsible for providing appropriate child safety seats where required by Indiana law. Please inform us at booking if a child safety seat is needed so we can make appropriate arrangements.

Luggage and cargo. We make every effort to accommodate luggage and equipment. Passengers with oversized items, sports equipment, or special cargo should inform us at booking so we can send the appropriate vehicle.

Travel delays. United Cab is not responsible for missed flights, missed events, or other consequences resulting from traffic conditions, road closures, accidents, weather, or other circumstances outside our reasonable control. We recommend allowing generous travel time for all airport trips.

Lost property. United Cab is not liable for items left in our vehicles. If you believe you have left property in a vehicle please contact us as soon as possible at 574-233-9599. We will make reasonable efforts to return found items but cannot guarantee their recovery.

Liability limit. To the fullest extent permitted by Indiana law, United Cab South Bend's total liability for any claim arising from our services is limited to the fare paid for the ride in question.