United Cab South Bend is committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we protect it.
Information we collect
Booking information. When you make a reservation — by phone, online form, or email — we collect your name, pickup and drop-off address, date and time, phone number, and email address. This information is used solely to fulfill your ride request.
Payment information. We accept cash and card payments processed in-vehicle. We do not store card numbers, CVV codes, or payment credentials on our servers.
Website usage. Our website may collect standard server logs including IP addresses, browser type, and pages visited. This data is used for security and performance monitoring only.
Communications. If you contact us by phone or email, we may retain a record of that communication to assist with your request.
How we use your information
To provide service. Your booking details are used to dispatch a driver, confirm your reservation, and contact you if there are changes to your ride.
To improve our service. Aggregate, non-identifying usage data helps us understand how our website is used and where we can improve.
We do not sell your data. United Cab South Bend does not sell, rent, or trade your personal information to any third party for marketing purposes.
Cookies
Our website uses essential cookies required for the booking form and site functionality. We do not use advertising cookies or third-party tracking cookies. You may disable cookies in your browser settings; doing so may affect the booking form.
Third-party services
Our website uses Google Maps for location display and Google reCAPTCHA on our booking form to prevent spam. These services are governed by Google's Privacy Policy. We do not share your personal information with any other third parties.
Data retention
Booking records are retained for up to 12 months for operational and accounting purposes, then securely deleted. You may request deletion of your personal information at any time by contacting us.
Your rights
You have the right to request access to, correction of, or deletion of any personal information we hold about you. To make a request contact us at
Security
We take reasonable steps to protect your information from unauthorised access, disclosure, or loss. Our website uses HTTPS encryption for all data transmitted between your browser and our server.
Children
Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information please contact us and we will delete it promptly.
Changes to this policy
We may update this privacy policy from time to time. Changes will be posted on this page with the updated date shown below. Continued use of our services after any change constitutes acceptance of the updated policy.
Last updated: September 2026 — United Cab South Bend, LLC — 2107 S. Michigan Street, South Bend, IN 46613 — 574-233-9599